Drive Clicking

Hard Drive Clicking? Power it down

It is a very safe assumption that if there is a clicking sound on a hard drive it has failed read/write heads or damage to the data discs or platters. This most commonly occurs when the hard disk is dropped or knocked but it can also happen for other reasons. It is crucial that you power off the disk immediately as continually applying power has the potential to cause a devastating head crash, an event which could render your data unrecoverable.

Get Your Data Recovery Quote

24 Hour Service Available

Data Recovery From £199 + VAT

No Recovery No Fee

External and Internal Drives Recovered

​Call Now For A Free Assessment 0800 955 3282

What Is A Head Crash?

Mechanical hard disks are manufactured to almost immeasurable tolerances, as the platters spin the heads are constructed in such a way that they essentially float about the platter surface at a level which is thousandths of a millimeter. When the heads fail of course, they do not operate within these tolerances as they should so if you keep applying power (be it over a few minutes or even a few seconds in some cases) a head crash will eventually happen which is where the heads come into physical contact with the platter surface(s), when this happens there is a high probability that the data, at least in that area, will be lost forever.

Can Your Data Be Recovered?

In most cases yes, but there is no way to determine if the data can be recovered without an inspection of the platters in a clean environment called a clean room. A clean room is a sealed environment with multiple levels of air filtration. Contaminants from the air that surrounds us can cause serious damage to the hard disk if they are opening outside of the required space. The only way to know for certain if anything can be done is for us to perform an assessment which is in most cases free of charge. If the drive has been opened we will need to conduct a thorough diagnostic before we can supply a quote.

​What To Expect

Dedicated Clean Room

Our clean room is a sealed environment with multiple levels of air filtration which prevents contaminants causing damage to the hard disk. The clean room gives us the best chance of recovering your data.

Free Assessment

As soon as we receive your device we carry out a free initial diagnostic to ensure the quote given is correct. This is all done as part of our service.

No Recovery No Fee

So long as your device has not been opened, contaminated and is not encrypted, we can offer you a No Recovery-No Fee service. Click to read about our No Recovery No Fee policy.

Collection And Delivery

We can collect and deliver your device from any UK mainland address, normally the same day (although getting in touch before noon can avoid disappointment). This is included in the quotation we send.

File Listing

See your data before you part with your money with our file list viewer application. This shows each and every file and folder that we have been able to retrieve from your device as well as letting you know if any files are corrupt or damaged.

Returning Your Data

Up to 20GB we can return your data online, over and above this a hard drive will be required for return of your data.

​Data Recovery From £199 + VAT

Get Your Personal Data Recovery Quote