How It Works For Private Customers

Data loss can be very worrying, if you need to go down the route of data recovery it is important that you know what to expect. At TRC we like to make the process of recovering your critical files as simple and painless as possible. To aid this we offer all of our private customers, including home users, students, teachers and any other private customer the following service as standard:

Confidentiality

We have a strict data security procedure in place. We are also situated on a secure site with 24 hour on-site security, CCTV, keycard access and more. Your data is in safe hands with us.

Collection

We can collect from your home, your office or indeed any other UK mainland address that you specify, normally the very same day (although getting in touch before noon can avoid disappointment). We collect your device using a courier and the cost is all built into the price that we quote you.

No Recovery-No Fee

So long as your device has not been opened, contaminated and is not encrypted, we can offer you a No Recovery-No Fee service. Click below to read about our

No Recovery No Fee policy

Free Diagnosis

It is not always possible to accurately determine the exact nature of the fault with your device over the phone. Each and every device that arrives for recovery with TRC gets a diagnostic to ensure that the quoted price is the correct for your case.

Interactive File Listing

See your data before you part with your money with our file list viewer application. This shows each and every file and folder that we have been able to retrieve from your device as well as letting you know if any files are corrupt or damaged.

Return Media

Up to 20GB we can return your data on DVD, over and above this a hard drive will be required for return of your data.

Return Carriage

As well as collection we also arrange for the return of your device at the end of the process, just like the collection, this is included within the price that we quote you.

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